MAKING A PURCHASE
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Buy Me Now button. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Proceed to Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
PAYMENT & CURRENCIES
We accept payment by most major credit or debit cards. These are processed online using the PayPal secure payment service. Prices are shown in Great British Pounds Sterling. Credit cards are pre-authorised immediately using the PayPal secure system. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
If you do not want to pay online, you may send us cheque or postal order. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
32 Wayfarers Arcade
Please note that all goods must be paid for in full before shipping.
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the PayPal secure transaction system. Credit Card details are not stored on the Internet or on any of our own computers. Order with confidence!
This website is fully integrated with PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the PayPal secure servers and this information cannot be accessed or viewed by anyone else.
Using the PayPal system, your credit card information remains safely in the hands of you and PayPal. No-one else has access to this.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment via cheque or postal order.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so.
If you have any comments or questions about an order please contact one of our customer services representatives at Candle Delight. We will endeavour to respond to all customer services enquiries within one business day.
By placing an order through the website you confirm that:
- You are legally capable and authorised to enter into a contract.
- You accept all the terms of trading set out in this document.
All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards.
PRICES AND PAYMENT.
All prices shown on our website exclude vat and delivery. The total price shown at checkout is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security.
Delivery is quoted for mainland UK, charges for other non-mainland destinations must be requested prior to your order being submitted, it is your responsibility to confirm delivery location. A surcharge will be applied for re-delivery due to incorrect delivery address being given. Delivery will by way of carrier, details of large consignments will be advised separately, to ensure off-loading at delivery point is trouble free. Most goods are stock items and will be despatched the next day, however, we will notify you by email if the delivery of goods will be more than 5 working days. Our delivery service operates between 0830am to 1800pm Monday to Friday. For special deliveries it is your responsibility to confirm requirements. An extra delivery charge may be applicable. All goods must be checked on arrival, the goods must agree with the delivery and order documentation. All goods must be signed for, title and risk of the goods shall pass to you upon delivery and receipt by our carrier of a signed delivery note.
RETURNING UNWANTED ITEMS.
If you have a query about returning an item you have purchased please e-mail firstname.lastname@example.org
SECURITY & PRIVACY.
We promise to treat your personal information with utmost care, and not reveal any information to a third party. We may from time to time send product information and offers via email to you directly, but not through a third party. If you do not wish to receive product information or offers, please inform us by email.
We shall incur no liability for failure to perform our obligations under this contract due to the existence of circumstances which we have not caused or are beyond our control.
We welcome your valuable comments in striving to achieve 100% customer satisfaction, we also would be grateful if you have constructive comments to improve our product offering and service.
Our Terms & Conditions of Sale do not affect your statutory rights.
If you have any questions please do not hesitate to contact us